The Room Where It Happens
“I think you’re on mute.”
Does that sound familiar? At Rubicon, and almost everywhere else, we have had to become accustomed to our Zoom reality over the past couple of years. Since the onset of COVID-19 in March of 2020, Rubicon has been offering its Foundations workshop series virtually over Zoom. In case you’re unfamiliar, the Foundations workshops are led by Rubicon coaches and aim to help build participants’ employment, financial, and wellness skills. However, in April of 2022, Rubicon offered its first “hybrid” Foundations cohort. In this hybrid model, some participants were invited into the office while others had the option to remain on Zoom. Workshop facilitators were also given the option of facilitating in the office or via Zoom. When it came time for her workshop, Rubicon Career Advisor Maya Garcia expressed her excitement for being able to finally facilitate in person: “This was my first in-person workshop since coming to Rubicon, and it was nice to be able to connect human to human. I feel like they say in the musical, Hamilton…we’re in the room where it happens!”
Participants seemed to be more engaged as well, including one of the in-office participants, Tyler, who explained that “there aren’t any distractions here compared to my house, which makes it much easier for me to focus.” The participants on Zoom also appeared to have an upgraded experience due to all of the participants being able to participate in lively discussions together. “There just seemed to be more energy in the room” said Maya, which led to more engaged discussions compared to when everyone is in their own space.
The hybrid workshops are a welcomed return to facilitating and connecting with participants person to person. At the same time, however, they present new challenges for both staff and participants. The hybrid model requires more technology running seamlessly to be able to include participants live and virtually, which can always pose problems (did you try hitting the refresh button?). Secondly, facilitators have the added challenge of engaging and paying attention to participants in dual spaces. Having multiple facilitators for each workshop is one method that Rubicon staff has found effective for handling this.
While there will certainly be a learning curve with the hybrid workshops, the return of in-person facilitation is an exciting development for Rubicon. Rubicon and its staff will continue to adapt and fine-tune our approach to the hybrid workshops to maximize the experience for our participants.