Performance Measurement
Rubicon was an early pioneer in the field of social outcomes measurement, developing and implementing CICERO, a custom services and outcomes tracking system supporting our programs and businesses, in 1999. Studies by the Rockefeller Foundation, Harvard Business Review, Hewlett Foundation and others consistently found Rubicon’s strategies for defining meaningful and measurable outcomes, and ensuring accountability to our stakeholders, to offer a model for non-profit service providers.
Internally, the CICERO model has promoted an information-driven organizational culture based on clarity and transparency at every level from tracking and supporting individual client needs, to closely monitoring the performance of individual programs and adapting program strategies to improve our outcomes, to showing how every individual outcome adds up to demonstrate our impact as an organization, informing our strategic planning and advancing our mission.
Over the past 12 years, the field of outcomes measurement has evolved, and so has CICERO. Today, we use CICERO in combination with several external systems to support client casework, meet contracted data collection requirements, manage program performance and measure organizational impact. We partner with public agencies and other providers to support community-wide outcomes measurement in Contra Costa and Alameda Counties, and we participate in national efforts to develop standard measures and benchmarks in the Mental Health and Workforce fields. We base all of our measurement efforts on Rubicon’s core values of compassion, respect, integrity, innovation and accountability.
For more information about CICERO or outcomes measurement strategies in general, please contact Rick Wood, Director of Organizational Impact, at 510-231-3996.
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