Reentry Specialist

Posted: July 29, 2017 Location: Reentry Success Center


We are seeking a Reentry Specialist to perform a wide range of critical roles to ensure the successful operation of the Reentry Success Center in Richmond, CA. The Center is a central hub that coordinates reentry services for formerly incarcerated people. Working with Center staff and partners, the Specialist fosters client engagement and retention; delivers services to increase client success; supports community outreach and engagement to clients, partners, and other stakeholders; and supports a range of the Center’s day-to-day operations and programs. The Specialist may frequently serve as a “first contact” for clients as they begin to engage with the Center; and helps set and maintain the Center’s culture by fostering welcoming, acceptance, inclusion, and collective excellence.

Contra Costa County residents and formerly incarcerated individuals strongly encouraged to apply.

Essential Responsibilities

  1. Member intake and follow-up support: Serve as a welcoming, positive, and empathetic point of contact with clients as they engage with the Center; provide honest, productive feedback and supportive guidance to help clients identify priorities; provide informational orientations about the Center and its work for clients; schedule clients for program activities; and follow-up with clients by phone, text messaging, and email to track progress.
  2. Partnership support: Work with Center partners to coordinate implementation of client service plans; help address day-to-day logistical or collaborative challenges experienced by partners (either between partners or between partner & client); help partners make appropriate referrals (both on-site and off-site); as needed, participate in case conference meetings.
  3. Data gathering and use: Use and support others in using the Center’s customized data platform; gather and enter appropriate client data at each “touch point” along a client’s journey.
  4. Outreach: Serve as an external ambassador about the Center at community events and forums; provide information about the Center through community outreach (including inside the County jails, community-based settings, neighborhood councils, faith-based partners, and others).

Competitive benefits include: Kaiser HMO/HSA medical, MetLife dental, VSP vision service plan, generous paid sick leave and our company sponsored 403(b) retirement plan. Eligible employees also earn paid personal days, up to 3 weeks (annualized) paid vacation in the first three years and up to 4 weeks (annualized) thereafter, plus 10 company holidays.


  1. Personal and/or professional experience working with the reentry population or other people facing complex challenges; includes initiative and a strong set of interpersonal skills in problem solving, negotiation and conflict resolution, and a high tolerance for ambiguity and composure in difficult situations.
  2. Customer focus, teamwork and relationship management.
  3. Solid administrative skills including attention to detail, accuracy and procedure; data gathering and entry; and the proficient use of databases and Microsoft Office.

To Apply

To apply, please email the following to

  1. Resume and cover letter describing your interest in, and qualifications for this position
  2. Rubicon Applicant Tracking Form
  3. Rubicon Employment Application

Please Note: Submissions lacking any of the above documents above may not be considered; thank you for understanding.

This position is open until filled and may be closed at any time. We are an Equal Employment Opportunity/Affirmative Action, Veteran Friendly Employer and we utilize E-Verify to validate right to work within the United States.