Impact Coach

Posted: August 30, 2016 Location: Rubicon Antioch


We are seeking a dedicated, detail-oriented and experienced coach with excellent interpersonal, organizational and leadership skills to support low-income adults as they strive to overcome barriers to economic empowerment. You will collaborate with, coach, model, cheer on, and advocate for the people you serve; and you will facilitate their access to financial, housing, legal, career, and wellness resources within and outside of Rubicon, as they chart their own course out of poverty.

We strive to provide excellent services, yet believe that services alone are not enough to break the cycle of poverty. We also work to fight oppressive systems that keep people in poverty, both directly as an organization, and by equipping our participants to fight as well.

If you have experience with intensive case management and/or coaching; if you have worked with people experiencing homelessness, previously incarcerated individuals, and/or low-income parent(s); if you have experience or/training identifying, normalizing, and triaging behavioral health needs and can recognize, support and motivated  adults with common diagnoses such as PTSD or substance abuse; and if you are passionate about assisting individuals facing individual and systemic barriers with making long-lasting changes in their lives, we want to talk to you! 

Competitive benefits include: Kaiser HMO/HSA medical, MetLife dental, VSP vision service plan, generous paid sick leave and our company sponsored 403(b) retirement plan. Eligible employees also earn paid personal days, up to 3 weeks (annualized) paid vacation in the first three years and up to 4 weeks (annualized) thereafter, plus 10 company holidays.


Rubicon transforms communities by equipping low-income East Bay residents to break the cycle of poverty. We believe community transformation is best accomplished when led by residents themselves, and our program offers participants the opportunity to become change agents in their community. By strengthening their own financial, social and health situation, participants emerge ready to act as leaders in community and civic life. Their personal successes will have a ripple effect, benefiting their family and broader community.

Successful program participants accomplish significant achievements during their 3-5 year relationship with Rubicon in the areas of income, asset building, health, and positive social connections. To support their achievement, our multi-service program is designed, delivered and evaluated with participant history, values, goals, life experiences and worldviews at the core. Participants chart their own course, accessing a wide range of services including Employment/Career/Entrepreneurship, Financial, Wellness, Housing and Legal, gaining self-confidence and valuable work and life skills along the way.

Relationships are critical to overcoming obstacles and accomplishing ambitious goals. As the primary relationship for participants throughout the Rubicon experience – from intake to graduation - the Impact Coach develops a trusting, collaborative and encouraging relationship with participants. 

As the consistent source of support for participants, the Impact Coach ensures that participants successfully access the opportunities Rubicon and our partner organizations have to offer. The Impact Coach learns and taps into each participant’s history, skills, vision, and needs, to support them as they chart their own course out of poverty.

By elevating and affirming participants’ values and goals, the Impact Coach keeps them motivated and coaches them to identify solutions when they encounter challenges and setbacks.  The Impact Coach models productive attitudes, habits and behaviors, and partners extensively with other members of the Rubicon team to advance participants’ success.

Behavioral health issues (mental health and addiction) are common challenges for Rubicon’s participants, often due to trauma.  For many reasons, including lack of health coverage, stigma, and other social pressures, our participants often do not access the resources and support they need to manage their behavioral health, which can stand in the way of them accomplishing their life goals. In recognition of this difficult and complicated need, Impact Coaches must have experience and/or training in identifying behavioral health needs and supporting participants in successfully accessing behavioral health services. This ability need not necessarily be clinical, as long as the Impact Coach can demonstrate past successful performance in this area.

This position is part of a program pilot with responsibilities and program delivery strategies expected to evolve over time; in addition to the competencies detailed below, innovation, initiative and a tolerance for ambiguity will therefore be critical competencies for success. 

This is a full-time, non-exempt position reporting to the Site Manager. On-call evening and weekend work may be required, often on short notice.

Essential Responsibilities

1. Case management: Includes fostering participant engagement and motivation, conducting assessments to identify service needs in the areas of behavioral health and housing, de-escalating behavioral health crises as needed, individualized service plan development and continuous updating, tracking and documenting participant progress against the plan, developing new relationships with outside resources to meet participant needs, and eliciting participant feedback regularly regarding service needs and satisfaction.

2. Service coordination and leadership: Includes organizing and facilitating case conferences or other appropriate communication among all team members regarding participant progress and service needs, transmitting information from and about participant to other team members accurately and in a timely manner, and ensuring participants access needed services from Rubicon’s financial, legal, career and wellness teams and with community partners and coordinating multi-disciplinary services overall.

3. Pilot participation: Includes actively participating in development and execution of pilot experiments to assess the effectiveness of program components, tracking and reporting on metrics specific to the pilots.

To perform successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these skills. 


1. Solid proficiency with motivational interviewing and trauma informed care principles required; working knowledge of effective coaching techniques desired. 

2. Experience and expertise in the multiple, complex obstacles to prosperity for people in poverty; solid understanding of social, institutional and systemic causes of poverty; strong knowledge of local service provider networks desired.

3. Behavioral health proficiencies: Adept at identifying, communicating and documenting symptoms and functional limitations, including their severity, of conditions common to people who have experienced the trauma and stress of living in poverty (for example depression, anxiety, PTSD, addiction and others).

4. Relationship building; interpersonal flexibility; valuing diversity; visioning; attention to detail; thoroughness; open mindedness, growth mindset.

5. Skillful teamwork and leadership; solid organizational abilities; excellent oral and written communication and facilitation skills.  

6. This position requires the incumbent to travel efficiently throughout the East Bay.  If s/he opts to meet these travel requirements by driving, proof of a valid and current driver license, current auto insurance, and an acceptable Motor Vehicle Report are required.      

Competitive Benefits Include: Kaiser HMO/HSA and MetLife dental health plans, paid vacation, paid sick leave, vision service plan, ten company holidays, and an employer sponsored 403(b) plan

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Rubicon reserves the right to change, add, delete, upgrade or downgrade the position as dictated by business necessity at any time with or without notice. 

Rubicon is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture and thought. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, convection history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. 

Rubicon uses E-Verfy to validate the eligibility of our new employees to work legally in the United States.